At The Whitte Shirt Society, each piece is created with intention. As part of our made-to-order model, all items are produced on a preorder basis, allowing us to prioritize quality, reduce waste, and deliver considered essentials.

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Preorder Production Timeline

All orders are processed as preorders and require a production window of:

90 to 120 business days (excluding weekends and holidays)

By placing an order, you acknowledge and agree to this production timeline.

Once your order is completed, you will receive a shipping confirmation with tracking details.

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Order Cancellation

Due to the nature of our made-to-order process:

• Orders may be canceled within 24 hours of purchase only

• After 24 hours, all orders are considered final and locked into production

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Returns & Exchanges

We maintain a strict no return policy for all preorder items.

However, we do allow exchanges under specific conditions:

Eligible for Exchange:

• Items received damaged or defective

• Incorrect item received

To request an exchange, you must:

• Contact us within 3 days of delivery

• Provide clear photos of the issue

• Ensure the item is unused, unwashed, and in original condition

If approved, we will arrange a replacement at no additional cost.

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Non-Returnable Items

The following are not eligible for return or exchange:

• Change of mind

• Incorrect size selection

• Delays within the stated preorder timeline

• Minor variations in color due to screen display differences

We strongly recommend reviewing size guides and product details carefully before placing your order.

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Refunds

All sales are final.

Refunds are only issued in the following cases:

• Your order cannot be fulfilled

• Your item is confirmed defective and cannot be replaced

If a refund is approved, it will be processed to your original payment method within 5–10 business days.

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Shipping Delays

While we aim to deliver within the stated timeframe, delays may occasionally occur due to:

• Production volume

• Material sourcing

• Courier or logistics issues

By placing an order, you acknowledge that minor delays within or slightly beyond the preorder window may occur and do not qualify for refunds.

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